TERMS AND CONDITIONS
INTERPRETATION & GENERAL
"Client" is the person, firm, company or organization for whom UrbanErrands has agreed to provide the Services in accordance with these conditions;
"Contract" is the Contract for the facilitation of Errand Services/Specialist Works which shall be governed by these conditions;
"Services" means the Errand Services/Specialist Works to be provided by UrbanErrands to or for the Client;
"Charge" means the Charge payable by the Client to UrbanErrands as notified byUrbanErrands from time to time.
UrbanErrands shall be entitled to alter and vary these conditions from time to time without any liability to the Client. It is the Client’s responsibility to check these pages periodically for any updates.
UrbanErrands’s normal hours are 08.00am – 05.00pm Monday to Friday. Where UrbanErrands is required to provide Services outside of these hours UrbanErrands shall be entitled to make an extra Charge to the Client for this reason, and the same shall be notified to the Client ahead of time. Outside normal hours, the Client may reach UrbanErrands by telephone, voice, or e-mail. UrbanErrands will respond to all messages left by the Client as soon as possible.
Telephone calls between UrbanErrands and the Client may be recorded and monitored from time to time.
SUPPLY OF THE SERVICES
UrbanErrands shall provide the Services to the Client subject to these Conditions or such other conditions as may be agreed in writing between UrbanErrands and the Client.
The Service permits the Client to instruct UrbanErrands to facilitate errands for or on the behalf of the Client. This may involve the pick up and/ or delivery of personal or other items, messages or goods. UrbanErrands may decline to run an errand which it deems immoral or unlawful.
UrbanErrands has a weight restriction of 20kg applicable to all carriages. Outsize items may attract an extra charge or be declined to be carried by UrbanErrands.
The turnaround time for normal errands (errands requiring no waiting, within UrbanErrands area of coverage, not encumbered by other agreements e.g. specified ‘time-bound’ and ‘urgent’) is 24 hours. However UrbanErrands intends to facilitate all errand requests within the same working day, if such request has been received by UrbanErrands by the errand reception-cut-off time of 3pm. Requests received after 3pm may be facilitated the following working day.
Where UrbanErrands is unable to run any errands it will inform the Client as soon as is reasonably possible.
Subject to any special terms agreed, the Client shall pay UrbanErrands the Charge (15% of assumed Total cost of Service) and any additional sums agreed between UrbanErrands and the Client for the provision of the Services before execution.
UrbanErrands shall be entitled to vary the Charge from time to time and shall communicate any such changes to the Client before any payment is made.
UrbanErrands shall be entitled to invoice the Client for any incidental costs incurred during the facilitation of the Client’s request, including costs from unexpected delays, toll charges etc.
All payments made to UrbanErrands via Handheld POS at Client's location are to attract a 3% handling charge. This handling charge of 3% is added to the total sum to be paid to UrbanErrands by the Client.
All quotations given and charges mentioned will be exclusive of VAT unless otherwise stated.
The Charge and any additional sum due shall be paid by the Client (without any set off, counterclaim or other deduction) in advance or within 1 hour of UrbanErrands’s invoice time.
A late payment penalty of 5% of the total invoiced charge will be payable to UrbanErrands should payments not be received by UrbanErrands within 1 hour after the due time billed.
Services provided by UrbanErrands are provided expressly for the Client or any person or group named by the Client to receive the Service.
The Client shall not request of UrbanErrands to run errands which are immoral or unlawful in nature.
The Client shall endeavour to provide UrbanErrands with as much detailed information as possible regarding their request in order for UrbanErrands to provide excellent service.
The Client shall not ask UrbanErrands to run errands to, from and for people or places where UrbanErrands staff or associates may experience any form of abuse, bodily harm or death.
If the Client should request that UrbanErrands use the Client’s credit card and /or credit facilities for the purpose of rendering Services, the Client shall, promptly and upon request, provide written confirmation of such authorization (in such form as UrbanErrands shall request) for UrbanErrands to use any such credit facility. The Client acknowledges and agrees that UrbanErrands shall have no liability or be responsible in any way whatsoever in respect of the use of the Client’s credit card and /or other credit card facilities provided that UrbanErrands acts in accordance with the instructions issued by the Client in relation thereto.
TERMINATION & REFUNDS
When the Client has entered into an agreement with UrbanErrands by assigning an errand and making payment for same, requests for refunds may only be accommodated in the following circumstances:
where UrbanErrands has not already begun to process the request.
where the errand does not require same day facilitation, in which case a minimum 24hour notice period by the Client is applicable.
UrbanErrands will make refunds less direct costs to itself including any handling costs
Without prejudice to any other rights and remedies available, UrbanErrands shall have the right to terminate the Contract for the provision of all or any of the Services upon written notice if the Client commits a serious breach of these conditions.
On termination for any reason whatsoever, the Client shall immediately make payment to UrbanErrands of all and any sums outstanding and owing to UrbanErrands under these conditions (including the Charge or any outstanding balance)
UrbanErrands shall not be liable for any loss, cost, expense or damage of any nature whatsoever (whether direct or indirect) resulting from the use of UrbanErrands Services, except where it is expressly determined that a person acting under the direct instruction of UrbanErrands has knowingly acted in a negligent manner.
UrbanErrands warrants to the Client that UrbanErrands shall use all of its reasonable endeavors to provide the Services using reasonable care and skill and, as far as reasonably possible, in accordance with the Clients requests and instructions.
UrbanErrands shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by the Client which are incomplete, incorrect or inaccurate or arising from their late arrival or non arrival, or any other fault of the Client.
UrbanErrands shall not be liable or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure, any of UrbanErrands’s obligations in relation to the Services, if the delay or failure was due to any cause beyond UrbanErrands’s reasonable control.
Subject to the provisions of these Conditions of Service, the maximum liability of UrbanErrands to the Client for breach of any of its obligations hereunder shall be limited to the value of the Charge (provided that the Charge has at such time been paid by the Client in full).
DISCLOSURE OF INFORMATION
All information received by UrbanErrands in relation to the Client shall remain confidential and, except as maybe required by law, UrbanErrands shall not, without the Client’s prior written consent, disclose or divulge to any third party any information of any nature whatsoever in relation to the Client.
Unless UrbanErrands receives notice from the Client to the contrary, UrbanErrands shall from time to time provide to the Client (by post, telephone or email) such information in relation to the Services that UrbanErrands considers may be of interest to the Client.
The Client shall be entitled upon written request to view any personal records or information held by UrbanErrands relating to the Client. UrbanErrands shall be entitled to Charge an administrative fee for this service, which shall be set at the time of the Client’s request.
These conditions (together with any other terms and conditions agreed in writing between UrbanErrands and the Client from time to time) constitute the entire agreement between the parties, and supercede any previous agreement or understanding and may not be varied except on notice from UrbanErrands. All other terms and conditions express or implied by a statute or otherwise are excluded to the fullest extents permitted by Law.
Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to the other party at it’s registered office or principal place of business or residential address (as the case may be) or such other address as may at the relevant time have been notified pursuant to the provision to the party giving notice. Any notice may be sent by first class post, facsimile transmission or email and notice shall be deemed to have been served on the expiry of 48 hours in the case of post or at the time of transmission in the case of facsimile or email transmission.
No failure or delay by UrbanErrands in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by UrbanErrands of any breach of the Contract by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision.
If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in parts, the validity of the other provisions of these conditions will still stand.
These conditions and the Contract to which they relate shall be governed and construed in accordance with Nigerian Law and the parties shall submit to the exclusivity and jurisdiction of the Nigerian Courts.